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Topic Areas

I will always sit down and discuss the specific needs of a group or individual to make sure that every course I give meets the expectations of both the organisation and the individuals involved.  The following headings form the starting point for creating a tailored programme:

 

PERSONAL EFFECTIVENESS

Developing self confidence

Communication skills

Giving and Receiving Feedback

Assertiveness

Planning your own development

Effective customer relationships

SKILLS FOR MANAGING YOURSELF

Increasing your own effectiveness

Time Management

Preparing for interviews

Presentation skills

Problem Solving & Decision Making

Report Writing and Business Written Communication

THE MANAGEMENT ROLE

Understanding the role and developing the skills of a supervising manager

The Role of a Supervisor

Running effective meetings

Setting and implementing Effective Objectives

Training and Coaching your staff

Implementing Appraisals Effectively

Managing Performance

INTERPERSONAL MANAGEMENT SKILLS

Encouraging the effectiveness of others

Building Effective Working Relationships

Motivating your staff

Effective Delegation

Using Counselling Skills at work

Managing Conflict

TEAM MANAGEMENT SKILLS

Enabling groups of staff to work together

Team Building

Effective Leadership

Managing Change

Empowering The Team

Action Learning Sets

 

TRAINING THE TRAINER

 

 

Understanding Learning styles

Course development and structure

Managing interaction

DESIGN AND DELIVERY ON CERTIFICATED PROGRAMMES

 

ILM Introductory Certificate In Team Leading 

ILM L2 & 3 Award in Team Leading

ILM Level 3 Award First Line Management   

NVQ L2 in Team Leading

 

 

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